Sydney Office Managers have their say: New research reveals the top priorities of commercial cleaning clients

At GBS Cleaning, we take pride in not only delivering exceptional cleaning services but also in understanding the nuanced needs and preferences of our clients.

In a recent research initiative, we delved into the minds of our valued clients to uncover what matters most to them when selecting a commercial cleaning service.

The results were illuminating, with five key factors said to surpass even the consideration of price. Here we explore these findings and understand why they're paramount to those hiring commercial cleaners.

1. Clarity of Scope

One of the most significant revelations from our research was that clients care most about clarity of scope in service agreements. Clients emphasised the necessity of a comprehensive understanding of what services are provided, the frequency of cleaning, and how communication channels are established and maintained.

At GBS Cleaning, we recognise the significance of transparent and detailed service agreements. Our commitment to clarity ensures that our clients are fully informed and confident in the scope of our services, fostering a trusting and collaborative partnership.

2. Predictable Price

The predictability of pricing emerged as another crucial consideration for our clients. Fluctuating prices throughout the duration of a contract can disrupt budget planning and lead to uncertainty.

At GBS Cleaning, we understand the importance of stability in pricing. Our clients can expect transparent and consistent pricing structures, minimising surprises and facilitating seamless financial management.

3. Ethical Employment

GBS Cleaning's research underscored the significance of ethical employment practices in the eyes of our clients. Beyond the quality of cleaning services, clients prioritise knowing that cleaners are treated fairly and operate within the bounds of workplace health and safety laws.

As a company deeply committed to ethical standards, GBS Cleaning ensures that our cleaners are well compensated and provided with a safe and supportive work environment.

“I set my own pace. Whenever I go to work it’s not stressful. I work at my flow. Do the procedures I’ve been trained to do. Steve responds to me right away. As for the work environment, I’ve never worked at such a great place.”

Grimesh, GBS Cleaner for three years.

4. Trained Staff

The competence and expertise of cleaning staff emerged as a key determinant of client satisfaction. Our research revealed that clients value well-trained cleaners who possess the knowledge and skills necessary to deliver thorough and efficient cleaning services.

At GBS Cleaning, our staff undergo significant training and receive ongoing support and supervision to ensure the highest standards of cleanliness and professionalism.

5. Clear Processes

Clients emphasised the importance of clear and consistent cleaning processes, including routine schedules, efficient workflows, and transparent invoicing.

GBS Cleaning prioritises clear processes to streamline operations and provide clients with a sense of reliability and support. From regular cleaning timetables to responsive communication channels, we strive to ensure that our clients feel empowered and informed every step of the way.

GBS Cleaning's research underscores the many priorities of our clients beyond mere price considerations. They care about clarity of scope and predictable pricing, ethical employment practices, trained staff, and clear processes.

Are you ready to entrust your commercial cleaning needs to a company that prioritises what matters most to you?

Contact GBS Cleaning today and experience the difference firsthand. I welcome you to get in touch.